Refund policy

Return and Refund Policy

At Halloween Cart, all sales are generally considered final due to the nature of international dropshipping.

We do not offer returns or exchanges for change of mind, incorrect selection, or buyer’s remorse.

If your order arrives damaged, defective, or significantly different from the product description, you must contact us within 48 hours of delivery at halloweencart@gmail.com. Please provide your order number and clear photo or video evidence of the issue.

After reviewing your claim, we may (at our sole discretion) offer a replacement or partial/full refund. We are not obligated to accept returns for any other reason.

Important Points:
- Customers are responsible for providing the correct shipping address. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
- Delivery times are estimates only and may vary due to customs, weather, or carrier delays. Late delivery is not a valid reason for a refund if the order is still in transit.
- We are not responsible for any import duties, taxes, or customs fees that may apply in your country.
- Returned items will not be accepted without prior written approval from us.

Cancellations
Orders can only be cancelled within 15 minutes of purchase, provided the order has not already been processed or shipped.

For all questions regarding your order, please contact us at halloweencart@gmail.com.